PROBLEMS
Buildings always need Repairs & Maintenance
This information has been provided to assist you to rectify the matter in the shortest possible time. Many problems can be fixed by you by following a few simple steps on How to Fix Common Problems. In general the property manager is responsible for keeping the property in good condition and fit for the tenant to live in. The tenant is responsible for looking after the property and keeping it clean and undamaged. The property manager generally carries out any repairs or organizes someone to do so. The tenant should not carry out the repairs without permission.
​
Please bring it to our attention.
Don't feel bad bringing a problem to our attention. It is our job to look after the property and make sure that it is kept in shape. That means we know that things will have to be done from time to time. We would rather get onto it, than have a long list to do when you leave. Many tenants don't want to bother their Property Manager, but really … Our team and owners would rather get it fixed.
You could also email us with photos or videos to show what happened. or you can also access your maintenance request online by our online Login system. The more information you could provide to us from the very beginning, the quicker we could organize the maintenance process.
​
​
​
Emergency Repairs
If an emergency arises outside of normal business hours, please call us on our mobiles. We will discuss with you the issue at hand before determining whether the emergency must be attended to immediately, or can wait until the next working day. Keep trying our other contact numbers if you don't get through. Please don't leave a message, but call again soon after. We need to deal with emergencies quickly.
We consider the following to be an emergency:
​
-
Burst or broken water pipes
-
Blocked or broken toilet- However if you have a second toilet that is functioning, please report this problem during business hours and use the second toilet (unless it is leaking)
-
Serious roof leak or gas leak
-
A fire on the premises
-
Dangerous electrical fault
-
Flooding or leaking water damage
-
Hot water service failure - please note that if this service fails at the beginning of a weekend or long weekend we accept this will need to be fixed as soon as possible. However, we ask that if a hot water service fails on a week night or the day before business hours resume, we ask that this be reported as a normal maintenance item. Once reported, we will place urgency on the matter.
-
A failure or breakdown of the gas, electricity or water supply to the premises
-
A failure or breakdown of any essential service on the premises for hot water, cooking, heating or laundering
-
Any fault or damage that causes the premises to be unsafe or not secure.
-
Fault or damage likely to injure a person, damage property or unduly inconvenience a resident of premises
Please contact your property manager by phone (not txt) to discuss any emergency repairs.